About Nanami Paper

Hello! Thank you for browsing through my store. It is named after my daughter, Nanami, who is now 13 years old as of 2020. We live and work in Irvine, California.

Our focus is on high-quality, hard-to-find stationery items from Japan - mainly notebooks, pads, letter sets, and some pens, pencils and general office supplies. Most of our product is sourced wholesale, some of it is manufactured by our partners in the United States and Japan, and we also travel to Tokyo every year to look for one-of-a-kind, unusual and new items.

Thanks for looking, and feel free to contact me with any questions.

Dave

dave@nanamipaper.com

About Shipping

Destinations, Rates and Transit Times:

As of 10/4/2020, we are shipping to the United States only. Normally, we ship to Canada, United Kingdom, Australia, and a few other countries, but transit times have become many weeks long, presumably due to the COVID-19 pandemic. And, generally, we do NOT ship to countries that have demonstrated very long transit and customs dwell times. Please check this page for any change in this policy.

Our objective is to estimate and charge, as close as possible, the actual cost of shipping. When checking out, you will see different options. One is a weight-based option, which is the actual cost based on our experience, and the other is the USPS-generated discounted rate, which is also based on weight. Sometimes our weight-based option is cheaper; sometimes the USPS rate is cheaper. Please look at both before making your choice!

Please allow at least 4-6 weeks for international First Class postage.

Please allow at least 5 days for US-domestic Priority Mail. Although the Post Office states Priority Mail is 1-3 days, it is not guaranteed, and can take as long as 1-2 weeks

Package Tracking and Delivery:

From the time you receive your tracking number, it takes about 24 hours for status to update. It will take even longer during holidays. For example, if you receive the number on a Saturday night, and Monday is a holiday, you will probably be able to see the tracking update some time Tuesday evening.

Also, note that tracking is generally not available with First Class and International shipments.

Due to frequent "porch theft", all orders over $90, or orders with high value items such as leather covers, will be mailed as "signature required upon delivery". If you will not be home to sign for the package, you can leave a signed note for the postal carrier to leave it. If you have already received a delivery notice, you can request a re-delivery, or pick up at the Post Office.

Shipping Objectives:

• We try to charge the lowest rate possible. We do not make a profit on shipping. This is better for you and better for our business.
• We do not offer "free" shipping, as we believe, in the long run, it is cheaper for the customer to pay only the actual cost of shipping of all items ordered, rather than hide it into the retail price of each individual item.
• When receiving the package we want you to have the feeling that it was professionally packed, with care. You should have confidence even before you open the box. We try to pack in a way that "cradles" the items, without them rattling around inside; not too tight, and not too loose. Just right.
• The package should be easy to open, and the items should be easy to get to. You should never in any way feel like you might damage something just by trying to open it.
• We do not use annoying materials like foam peanuts.
• We try to re-use the shipping materials our suppliers used to send us their goods. For this reason, and because of residual tape and tears, you may get the impression that some materials are used. However, we re-use only clean materials. About 10-20% of our shipments will contain some of this "recycled" filler. It is actually very time consuming to pack this way, but it reduces landfill and impact on the environment.

About Returns

You may return most new, unopened, unused items within 10 business days for a refund. Please note that you are responsible for the return shipping costs, unless the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please contact me and include your order number and what the issue is.

Regarding international shipping: Please note that due to high cost, there can be be absolutely no refunds on international shipping or duties, for any reason.